Question 1

What do I need to pick up money sent via your partners network (RIA Money Transfer, KwikPay, MultiTransfer, KoronaPay)?

Accepted Answer

You need to have a valid identity document (ID card, passport or refugee ID card) and PIN number which the sender gave you.
It is necessary to know the name and last name of the sender, amount and country from where the order was sent.

Question 2

Where can I pick up money sent via RIA Money Transfer?

Accepted Answer

Your order can be paid out at any branch of Banka Poštanska Štedionica, AIK banka, VIP exchange offices, ALTA PAY offices and other exchange offices across Serbia.
 
Find your nearest RIA location here.

Question 3

Where can I pick up money sent via KwikPay?

Accepted Answer

Your order can be paid out at exchange offices inside our network.

Question 4

How fast is the order avalaible for payout?

Accepted Answer

Payout is avalaible within minutes of the money transfer was created, depending on agent working hours and time difference.
 
Orders sent from USA, initiated via online RIA application are usualy avalaible in Serbia within a few working days, because of the additional checks.

Question 5

How can I check if the order is avalaible for payout?

Accepted Answer

You can check the order status here by entering PIN number in the checkbox.

Question 6

How do I send the order from Serbia abroad?

Accepted Answer

Quite simple! No need to have a bank account either for sending or receiving money transfer.
Go to the closest RIA location and apply for sending money transfer via RIA. You can send money from Banka Poštanska Štedionica, AIK bank, VIP exchange offices, GONZO and DUNAV exchange offices.

Inform the operator about receivers name and last name, destination country and amount. Please specify if you want the receiver to get the money in a certain currency.

Orders are sent exclusively in RSD.

Question 7

What is the commission fee for sending money abroad?

Accepted Answer

Special offers and lower fees are available for sending money to countries in the region and to selected destinations that are popular among users from Serbia. Official pricing information can be found on the websites of the chosen money transfer partners.​You can also obtain information about current offers at TransferNova network locations.

Question 8

What is the order amount limit for orders sent from Serbia?

Accepted Answer

It is 5000 EUR per month.

Question 9

How can I check if the receiver got the money I sent?

Accepted Answer

Via the official partner website (RIA, KWIKPAY, MONEYGRAM, etc.). Simply enter the PIN number in the designated field, and you will receive information about the transaction status. You can also obtain information by calling the customer service center at +381 11 4230 201.The payout is usually completed within the next 24 hours.